Shipping & Returns

Welcome to our Shipping & Returns page. We value transparency and aim to provide you with a seamless shopping experience.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time varies depending on your location:

  • Domestic Orders: 4–7 business days

  • International Orders: 7–14 business days

Please note: Delivery times are estimates and may vary due to external factors (e.g. weather, customs delays).

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment at any time.

Shipping Delays

We are not responsible for delays caused by the carrier, incorrect shipping addresses, or unforeseen circumstances. If your package is delayed, please contact the courier with your tracking number.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy, we’re here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility for Return

To be eligible for a return:

  • Item must be unused, unworn, and in the same condition that you received it

  • Must include all original tags and packaging

  • Proof of purchase or receipt is required

Note: Certain items like perishable goods, personal care items, or sale items may be non-returnable.

How to Start a Return

To initiate a return, please contact us at moderbuyz@gmail.com with your order number and reason for return.
We will respond within 24–48 hours with return instructions.

Return Shipping

Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Refunds

Once we receive and inspect your return:

  • If approved, your refund will be processed to your original payment method within 5–10 business days

  • If the return is not approved, we will notify you with the reason

Exchanges

We do not offer direct exchanges. If you need a different size or product, please return your original item and place a new order.

If you have any other questions or concerns, feel free to reach out to us at 

moderbuyz@gmail.com